Product Support Engineer (m/w/d)

Aiways

📍 München, Bayern, Germany

Full-time Computer Occupations Posted March 01, 2026

Job Description

.

Product Support Engineer (m/w/d)

PRODUCT SUPPORT ENGINEER

We are Aiways, driving the evolution of the automotive industry. 

For our European head office in Munich, we are looking for a Product Support Engineer f/m/x, who will be a part of the Product Support Team.

RESPONSIBILITIES

  • To act as a liaison between Service Partners, markets and the global technical support organization regarding system and quality issues while handling single cases.
  • To answer support requests coming in via internal ticketing system and phone mainly for single vehicle cases
  • To support Service Partners in finding an efficient and cost oriented solution while fulfilling the quality expectations of the company
  • Feedback of solutions and results into the assigned systems and processes.
  • Investigate and analyse specific technical concerns on special request for quality follow-up purpose...