Job Description
Description
Manage the successful execution of assigned product support business for your mining accounts.
Ensuring a strong focus on parts’ customer satisfaction (relationship building & strengthening, retention).
Direct timely resolutions to customer issues.
Maintain accurate and updated customer data, including equipment populations, equipment hours, and contacts.
Leverage customer and Finning data to develop short and long-range parts and component forecasts and partner with the customer to validate.
Develop and prepare, supported by internal marketing support teams, customer quotes, proposals and responses to product support RFP/RFQ.
Attend weekly customer scheduling meetings (planning meetings, parts meetings, etc.).
Lead monthly meetings with your assigned customer base with documented actions.
Proactively manage fleet com...