Program Assistant

Job Description

GENERAL STATEMENT
With minimal supervision, provides operational and administrative support to the Professional Studies & Industry Training (ProSit) department, performing a variety of tasks and special projects to register students, support courses, programs, projects and other revenue generating activities. A thorough knowledge of department goals and objectives, policies and procedures is essential. Works with sensitive and confidential information. May require working evenings and weekends.

TYPICAL DUTIES
• Using a student-centered focus, advises and registers students for ProSit courses by various methods such as phone, in person, mail, email;
• Collects and processes student payments, tuition fees, and course refunds, for ProSit registrations via credit card in accordance with ProSit policies;
• Responds to customer feedback, and resolves issues using problem-solving techniques, in a sensitive and timely fashion ;
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