Job Description
Overview:
As the CX Program Management Lead , you are the bridge between strategy and reality. Your mission is to take high-level CX initiatives and transform them into operational successes. You will serve as the central hub, aligning cross-functional stakeholders—from Product and Tech to Marketing and Ops—to ensure that our customer experience roadmap is executed with precision, on time, and at the highest standard.
What you will do:
- Orchestrate the end-to-end delivery of the CX roadmap by coordinating between Business Units, Product, Tech, Marketing, Operations and other stakeholders.
- Translate high-level CX strategies and customer research findings into actionable project plans and workstreams.
- Act as the primary point of alignment for cross-functional stakeholders to ensure all CX initiatives follow through to implementation.
- Monitor program health, manage depend...