Program Manager - Aircraft Appearance (Calgary)

Program Manager – Aircraft Appearance

This position requires in‑person collaboration up to five days a week, with arrangements subject to change based on business requirements. The Program Manager – Aircraft Appearance reports to the Director of Catering Operations and Aircraft Appearance. The role develops, leads, and optimizes the airline’s aircraft appearance program across the fleet, ensuring all aircraft interiors and exteriors meet brand, regulatory, safety, and operational standards while delivering a consistent, high‑quality guest experience. Cross‑functional coordination is required with Guest Experience, Maintenance & Engineering, Operations, Supply Chain, Quality Assurance, and external vendors.

Direct Accountabilities

• Monitor cleaning delays and work with Regional Managers, Catering Operations and Airports to ensure appropriate actions and CAPS are effected.


• Project work relating to cleaning initiati...