Job Description
Description
The Defect Prevention & Reconciliation (DP&R) organization develops technology that identifies, reconciles, and prevents defects across Amazon’s fulfillment supply chain. DP&R’s scope includes all marketplaces worldwide with products that directly impact both Fulfillment By Amazon (FBA) selling partners and Retail vendors. FBA Support Operations (S-Ops) serves as the centralized intelligence hub that investigates complex reimbursement claims and delivers comprehensive support to global FBA Selling Partners throughout their supply chain journey.
Key job responsibilities
* End-to-end ownership: Develop and implement contact routing strategies that improve First Touch Resolution (FTR%) by reducing dependencies, eliminating hand-offs, and empowering associates to resolve seller contacts at first touch
* Manage program lifecycles for routing initiatives, balancing global standardization with regional flexibility while setting clear objectives, analyzing data, a...
The Defect Prevention & Reconciliation (DP&R) organization develops technology that identifies, reconciles, and prevents defects across Amazon’s fulfillment supply chain. DP&R’s scope includes all marketplaces worldwide with products that directly impact both Fulfillment By Amazon (FBA) selling partners and Retail vendors. FBA Support Operations (S-Ops) serves as the centralized intelligence hub that investigates complex reimbursement claims and delivers comprehensive support to global FBA Selling Partners throughout their supply chain journey.
Key job responsibilities
* End-to-end ownership: Develop and implement contact routing strategies that improve First Touch Resolution (FTR%) by reducing dependencies, eliminating hand-offs, and empowering associates to resolve seller contacts at first touch
* Manage program lifecycles for routing initiatives, balancing global standardization with regional flexibility while setting clear objectives, analyzing data, a...