Program Manager Field Customer Excellence
U
UL, LLC
📍 Northbrook, IL, United States
Job Description
+ Lead the planning, implementation, and continuous improvement of global Field & Customer Excellence programs that enhance customer centricity, employee engagement, and business performance.
+ Manage complex, cross-functional initiatives and workstreams, ensuring alignment with organizational priorities and evolving business needs.
+ Collaborate with various UL Solutions teams to develop and implement programs, communications, and initiatives that improve customer and employee experiences.
+ Establish and maintain program governance, including project plans, milestones, success metrics, risk management strategies, and stakeholder communications.
+ Monitor program performance using data-driven insights and analytics, providing recommendations and actionable feedback to leadership.
+ Identify, assess, and mitigate program risks and issues while ensuring timely execution and achievement of program objectives.
+ Support employee engage...
+ Manage complex, cross-functional initiatives and workstreams, ensuring alignment with organizational priorities and evolving business needs.
+ Collaborate with various UL Solutions teams to develop and implement programs, communications, and initiatives that improve customer and employee experiences.
+ Establish and maintain program governance, including project plans, milestones, success metrics, risk management strategies, and stakeholder communications.
+ Monitor program performance using data-driven insights and analytics, providing recommendations and actionable feedback to leadership.
+ Identify, assess, and mitigate program risks and issues while ensuring timely execution and achievement of program objectives.
+ Support employee engage...