PROGRAM MANAGER

The Program Officer for Rewards is responsible for ensuring the relevance and growth of the customer value proposition within the assigned credit program area. The role manages the full lifecycle of rewards‑related initiatives—from conceptualization and development to launch, awareness, and post‑implementation—while collaborating with technology, sales, marketing, and analytics teams. The position drives innovation, profitability, and customer loyalty by nurturing the rewards program, monitoring market trends, and aligning projects with BPI’s overall business strategy.

Key Responsibilities

• Ensures delivery of the customer value proposition for the assigned program.
• Monitors customer needs, competitive activity, and emerging trends to enhance program features.
• Grows and nurtures the rewards program to improve Net Promoter Score (NPS).
• Develops and implements communication materials (fact sheets, guidelines, cascades).
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