Job Description
An experienced professional with over 15+ years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. To serve customers by planning and implementing strategies and operations; improving systems and processes; managing staff.
Candidate will determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
To demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, candidate must create a customer-centric organization and use innovative thinking frameworks to foster value-added relat...