Program Manager - Service Level Standards, DSP Capacity and Performance Team
A
Amazon
📍 Tokyo, Japan, Japan
Job Description
Description
Help shape how delivery performance is measured and improved across Japan. We’re looking for a Program Manager to own Service Level Standards that directly influence customer experience, driver safety, and partner performance.
In this role, you will design, manage, and evolve the metrics and mechanisms that Delivery Service Partners use to run their businesses. You’ll work closely with operations, planning, and tech teams to turn performance data into clear standards, actionable insights, and continuous improvement. This role offers end-to-end ownership, meaningful impact at national scale, and the opportunity to grow into more complex program leadership.
You will contribute by:
- Owning SLS metrics and performance mechanisms for DSPs in Japan.
- Improving how standards are defined, measured, and reviewed.
- Turning data into insights that improve safety, quality, and customer outcomes.
- Partn...
Help shape how delivery performance is measured and improved across Japan. We’re looking for a Program Manager to own Service Level Standards that directly influence customer experience, driver safety, and partner performance.
In this role, you will design, manage, and evolve the metrics and mechanisms that Delivery Service Partners use to run their businesses. You’ll work closely with operations, planning, and tech teams to turn performance data into clear standards, actionable insights, and continuous improvement. This role offers end-to-end ownership, meaningful impact at national scale, and the opportunity to grow into more complex program leadership.
You will contribute by:
- Owning SLS metrics and performance mechanisms for DSPs in Japan.
- Improving how standards are defined, measured, and reviewed.
- Turning data into insights that improve safety, quality, and customer outcomes.
- Partn...