Job Description
Job Highlight
- Lead a large-scale, end-to-end Contact Centre transformation
- Work directly with key stakeholders on a strategic program
- 12-month contract with high potential for extension
- Leverage cutting-edge tech: Amazon Connect & Salesforce
- Top-tier Insurance firm, Hong Kong location
About the Client
- A leading global Insurance organization
- Investing heavily in digital & customer experience
- Stable and well-established financial services group
- Focus on innovation and technological advancement
Role Duties
- Manage the E2E delivery of the multi-stage program
- Oversee 'lift and shift' of on-premise solutions to cloud
- Lead integration of Amazon Connect with Salesforce
- Drive automation initiatives including interactive chatbots
- Ensure project aligns with business goals and timelines
Role Requirements
- 10+ y...