Project Based MSP Engineer
M
Microgenesis Business Systems
📍 Clark Freeport Zone, Gitnang Luzon, Philippines
Job Description
- Handling escalated issues from the service desk.
- Performing basic network troubleshooting and diagnostics.
- Assisting with the configuration and deployment of network devices.
- Monitoring network performance and identifying potential issues.
- Providing support for daily routine health checks of firewall and SD-WAN connectivity before banking hours begin.
- Documenting all network configurations and changes.
- Assisting in the implementation of network security measures.
- Conducting initial analysis of network incidents and escalating as needed.
- Supporting end users with network-related issues.
- Providing onsite support for firewall and SD-WAN devices at store locations and offsite ATMs.
- Scheduling regular maintenance visits to ensure optimal performance.
- Responding promptly to onsite support requests.
- Performing troubleshooting for firewall and SD-WAN devices.
- Coordinatin...