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In this role you will:
Start to finish delivery of mission critical enhancements and initiativesPlan and Manage Project deliveries of various initiatives and strategic projects.Plan and Manage resource capacity plan.Release planning, coordination and deployments in various environment (IST, UAT, Prod).Identify and mitigate potential risks and issues like scope creep that could impact project or service delivery.Develop and maintain critical project documentation such as diagrams, project plans, risk logs, and critical paths. Services Delivery (ITSM)
Maintain product backlog and delivery roadmap items, ensuring alignment with business objectives.Enhance and manage service dashboards using ServiceNow, tracking performance metrics and service delivery.Facilitate continuous improvement efforts to enhance service delivery efficiency and productivi...