Job Description
Overview
Role Purpose
The role is to manage delivery of a project, driving operations and delivery governance, ensuring the right talent supply chain to optimise customer satisfaction and cost of delivery.
Responsibilities
- Delivery Management
- Ensure seamless delivery of projects
- Deploy optimum project delivery structure post transition/migration phase by evaluating budget, costs, risks and staffing requirements
- Create quarterly project charter with well-defined weekly project trajectory as per project specifications and requirements, ensuring adherence to schedule, quality, efforts and costs
- Ensure 100% compliance to Project SLAs, information security protocols and other customer contractual obligations
- Monitor and address internal and external audit findings to avoid major non-compliance or deviations from the SLA
- Liaise between customer and internal technical del...