PROTEGE - IT ADMIN ASSISTANT

Responsibilities

• Prepare and provide documentation to internal teams and key stakeholders
• Create and update workflows
• Good understanding of computer systems, mobile devices and other tech products
• Able to identify PC, Printer and hardware problems and advising on the solution
• Ability to diagnose and resolve basic technical issues
• Hardware maintenance especially PC and Printer
• In depth knowledge of the network types such LAN and WAN
• Redirect unresolved issues to the next level of support personnel
• Keep record of problems and customers solution
• Follow-up with customers
• Reporting base on projects

Requirements

• Proficiency in Bahasa Melayu or English
• Excellent oral and written communication skills
• Strong presentation and customer-facing skills
• Ability to handle high-pressure situations and maintain professiona...