Provider Support Representative Bilingue (Colombia)

Solvo Integral is looking for talent like you!

What do we offer?

Contract with indefinite term - full time

Competitive remuneration

Workation and More benefits!

The Customer Support Representative (CSR) provides a high level of customer service in a call center environment. As the first point of contact for providers, the CSR provides effective problem resolution by combining technical knowledge with unsurpassed relational skills in order to “delightfully satisfy” all callers.

Responsibilities

• Answers telephone calls using the proper greeting.
• Listens to providers issues and clarifies the question or problem the provider needs to find a resolution.
• Provides information necessary to resolve providers inquiry or problem.
• Explains information in layman’s terms so that the provider understands the information.
• Demonstrates a high degree of empathy and applies customer s...