Job Description
DATAMARK, Inc. is looking for a dedicated and detail-oriented QA Analyst for Contact Center to join our quality assurance team.
As a prominent provider of business process outsourcing solutions, we are committed to ensuring that our services meet the highest standards of quality.
The QA Analyst will play a vital role in assessing and improving our processes, products, and services to ensure customer satisfaction.
**Responsibilities**:
- Demonstrates complete familiarity with all aspects of quality of Contact Center activities such as calls and other channels of interaction including performance, professionalism, ethical standards, policies, guidelines, and procedures.
- Monitors contact-center performance, working with supervisors to implement improvement plans.
- Prepares quality reports by collecting, analyzing, and summarizing information and trends.
- Maintains all records of QA activities, including QA-identified issues.
- Collaborates with Train...