QA Analyst: Process Excellence & SME (Rotational Shifts)

A global customer support provider located in Penang, Malaysia, is seeking a Quality Assurance (QA) analyst. The role involves conducting data analysis, performing QA evaluations, and assisting in process improvement projects. Candidates must hold a bachelor's degree, have at least one year of QA experience in a call center, and be proficient in both English and Cantonese. Immediate availability is preferred in this rotating shift position.
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