QA/Trainer (Office-based | SM North)

About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Overview:

We are seeking a highly motivated and detail-oriented Quality Assurance/Trainer to join our growing Customer Service team. This role will be responsible for ensuring consistent quality in customer interactions across all channels (phone, email, chat, etc.) while also developing and delivering training programs to enhance the skills and knowledge of our customer service representatives. The ideal candidate will have a passion for customer service excellence, a strong...