Quality Analyst Bilingual Opportunity
S
Sun Life
📍 kitchener, region of waterloo, Canada
Job Description
Join Sun Life as a Bilingual Quality Analyst, specializing in disability claims management to ensure quality and excellence in a hybrid work model. This role invites you to conduct thorough quality reviews while advancing your professional skills.
This one-year position is tailored for individuals with solid experience in disability case management. You’ll be integral in evaluating claim decisions, providing insightful feedback, and staying updated on Group Benefits practices. Utilizing your bilingual skills in French and English allows for impactful communication across diverse teams.
Key Responsibilities:
• Perform quality reviews, maintaining case management excellence
• Validate decisions against contract definitions
• Maintain service levels in quality and timeliness
• Participate in calibration sessions for consistent measures
• Provide input on quality improvement trends
Requirements:
• 3-5 years in Long Term Disability Claims Management
• 3 years o...
This one-year position is tailored for individuals with solid experience in disability case management. You’ll be integral in evaluating claim decisions, providing insightful feedback, and staying updated on Group Benefits practices. Utilizing your bilingual skills in French and English allows for impactful communication across diverse teams.
Key Responsibilities:
• Perform quality reviews, maintaining case management excellence
• Validate decisions against contract definitions
• Maintain service levels in quality and timeliness
• Participate in calibration sessions for consistent measures
• Provide input on quality improvement trends
Requirements:
• 3-5 years in Long Term Disability Claims Management
• 3 years o...