Overview
We are looking for a WFM Real Time Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met. You will initially work from home for 6 months, after which relocation to our Johor Bahru office will be required.
Qualifications
Excellent communication rapport-building skills.Proficiency in Korean and English (spoken and written).Willingness to work from home for 6 months and relocate to Johor Bahru thereafter.Strong analytical skills.Strong ability to provide Operations Director/Managers with inputs on possible resolutions and recommendations on WFM and Reporting-related issues.Able to take Management direction and cascade to staff.Strong coaching skills.Provide ...