Quality Assurance Specialist

We are hiring a Quality Assurance Specialist for our Karachi office. This role is designed for candidates who can review performance, evaluate service quality, identify improvement areas, and support operational standards through structured quality processes. The ideal candidate should be detail-oriented, analytical, and comfortable working in an environment where consistency and accuracy matter.

Key Responsibilities

The Quality Assurance Specialist will be responsible for monitoring service interactions, reviewing quality standards, and identifying gaps that affect performance or customer experience. The role includes evaluating calls, chats, emails, or other process activities, maintaining review records, and supporting quality improvement efforts across the team.

You will also be expected to provide structured observations, coordinate with supervisors or managers when needed, and help maintain a work environment where service quality rema...