Job Description
Job Description
- Monitor and analyze system performance against target/KPIs, including toll plaza efficiency, lane utilization, throughput, traffic volume, and transaction trends.
- Develop and implement data strategies to design analyses, collection systems, and monitoring approaches that optimize statistical efficiency and capture new metrics.
- Track and evaluate system issues by reviewing failure reports, identifying patterns, and recommending corrective actions.
- Forecast traffic flow and capacity to anticipate lane utilization and optimize service delivery.
- Establish, document, and improve processes to ensure consistency, compliance, and scalability across tollway operations.
- Prepare performance and analysis reports, ensuring insights are communicated clearly to stakeholders.
- Collaborate cross-functionally with IT and operations teams to drive issue resolution, spearhead improvement initiatives, validate corrective ...