Quality Engineer
Objective
Be responsible for acting as the customer's voice within the organization and ensure that their specific requirements are met. Ensure that external quality objectives and customer scorecard indicators, as well as the impact they represent for the company, are on target and establish continuous improvement actions.
Main Responsibilities
Monitoring of customer portals (performance, scorecard, certifications) and management of improvement actionsHandling and responding to customer complaints and field returns within the specified period.Analyze external scrap trends and establish containment and continuous improvement actions.Lead validations of engineering changes and tooling replacements with the customer until approval (PPAP submission, customer review, and approval)Minimize line stoppages with the customer due to quality issues.Ensure d...