Quality Intelligence Analyst
RingCentral
📍 Maynila, Metro Manila, Philippines
Job Description
Quality Intelligence Analyst
Say hello to possibilities.
It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little information about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
About the Role
At RingCentral, the Quality Intelligence Analyst is a pivotal force in upholding our high standards for customer service and driving continuous business process improvement. This role demands a keen eye for detail, a strategic mindset, and a passion for elevating customer experience.
The primary responsibility of the Quality Intelligence Analyst is to assess and monitor the quality of interactions and transactions. They also conduct ...