Real-Time Analyst — Workforce & Traffic Optimizer

A leading BPO company in the Philippines is seeking a Real Time Analyst for their Davao site. In this role, you will manage call center traffic to ensure compliance with service level agreements. Key responsibilities include analyzing call volume trends, providing data to management, and collaborating with operations teams to optimize staffing. Candidates should have at least 3 years of experience in a contact center and strong communication skills. The position offers a range of benefits including health coverage and a supportive workplace culture.
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