Real-Time Process Developer & Analytics Lead

A global technology company in Mexico is seeking a Process Developer for the Workforce team. This full-time position involves monitoring real-time agent schedules, optimizing breaks, and conducting analyses to improve service levels. Ideal candidates will have strong interpersonal and analytical skills, proficiency in MS Excel, and some experience in workforce management. The role offers opportunities for career development and the chance to lead transformative projects in a dynamic setting.
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