Real-Time RTA Analyst: Optimize Call Center Performance

Sutherland Global in Pampanga is looking for a Lead RTA to monitor real-time queues and ensure KPIs are met. The ideal candidate will have at least 2 years of RTA experience and strong MS-Excel skills.

This role requires good communication abilities and proficiency in WFM tools. Flexibility to work various shifts in a call center environment is essential. Join us to help drive optimal service levels and productivity!