Real-Time WFM Analyst — Adherence & Insights

Everise Philippines Ltd. is seeking a Workforce Management Real-Time Analyst to oversee daily operations and ensure adherence to defined processes. The role requires monitoring real-time activities, analyzing trends, and providing detailed reports to enhance business decisions.

Ideal candidates should have a minimum of 15 months in the WFM RTA domain, be proficient in MS Excel, and possess strong analytical skills. This position is crucial for supporting our dedication to elevating customer experiences.