Real-Time WFM Analyst: Staffing & Scheduling Expert

ibex is seeking a Real Time Analyst in Tagbilaran, Philippines, to manage call center service levels and performance across various programs. The role requires monitoring real-time call volume and ensuring effective staffing and scheduling.

The ideal candidate will have at least one year of experience in Real-Time Monitoring or Workforce Analysis, strong analytical abilities, and advanced skills in MS Excel. This position involves collaborating closely with management teams to optimize call center operations.