Real-Time Workforce Management Specialist II

Qualfon in Dumaguete, Philippines, is looking for a professional to oversee system downtimes and manage staffing levels for clients. The role involves monitoring real-time agent work states and ensuring the correct skill assignments for agents.

The ideal candidate should possess keen attention to detail and have a strong working knowledge of Workforce Management processes. It also requires proficiency in MS Office applications and familiarity with ACD reporting tools. Qualifications include being a college graduate or having completed at least 3 years in a related course.