Job Description
Accor is a global hospitality leader committed to growth and learning.
Responsibilities
- Provide efficient service for guest registration and departure; maintain accurate guest accounts.
- Attend to all incoming calls via the switchboard in a professional and polite manner, striving to provide total customer satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety.
- Provide quality service to customers by responding to their requests promptly, efficiently and courteously during check‑in, check‑out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
- Maintain communication channels between hotel guests and all hotel departments both verbally an...