Job Description
Job Summary:
Ensures interaction with patient/member constitutes a professional and satisfying customer experience through welcoming engagement, registering, and assisting patients/members.
Essential Responsibilities:
+ Welcomes and greets members at kiosks and general areas and assists with way-finding.
+ Assists members by providing general information, or referring to appropriate staff, as necessary.
+ Registers members to include: verifying eligibility, updating demographic information; identifying FYIs and special features, coordinating appropriate assistance, and creating new accounts, as needed.
+ Initiates the completion of paperwork relating to members visit. Processes paperwork as appropriate.
+ Receive and return prepared forms to members.
+ Receives funds from members, completes receipts, and properly posts transactions.
+ Retrieves, reconciles, and deposits change fund.
+ Sc...
Ensures interaction with patient/member constitutes a professional and satisfying customer experience through welcoming engagement, registering, and assisting patients/members.
Essential Responsibilities:
+ Welcomes and greets members at kiosks and general areas and assists with way-finding.
+ Assists members by providing general information, or referring to appropriate staff, as necessary.
+ Registers members to include: verifying eligibility, updating demographic information; identifying FYIs and special features, coordinating appropriate assistance, and creating new accounts, as needed.
+ Initiates the completion of paperwork relating to members visit. Processes paperwork as appropriate.
+ Receive and return prepared forms to members.
+ Receives funds from members, completes receipts, and properly posts transactions.
+ Retrieves, reconciles, and deposits change fund.
+ Sc...