Receptionist Supervisor

We are seeking a professional and experienced Reception Supervisor to lead and support our front desk operations. The ideal candidate will oversee a team of receptionists, ensuring exceptional customer service and smooth administrative processes. This role requires strong leadership, organisational skills, and the ability to manage team workflows efficiently in a fast-paced environment.

Responsibilities

• Lead, supervise, and mentor a team of receptionists, fostering a positive and professional team environment
• Manage reception rota and holiday cover to ensure adequate front‑desk staffing at all times
• Liaise with senior managers and departments to support site‑wide operational efficiency
• Effectively control the allocation of Customers to our team of Sales Executives to minimise Customer waiting times
• Handle escalated customer queries at the front desk in a calm and solution‑focused manner
• Implement go...