Regional Specialist, Loyalty Program

ZUS Coffee

📍 , Selangor, Malaysia, Selangor, Malaysia

Full-time Other Posted February 23, 2026

Job Description

A Necessity, not a Luxury

Qualifications and Experience

  • Bachelor’s degree in Marketing, Data Science, Business related fields.
  • 5 years of experience in loyalty marketing, CRM, retention marketing, marketing analytics, performance marketing or related fields. Experience working with regional teams is an advantage.
  • Strong understanding of loyalty programs, retention strategies and CLTV drivers.
  • Hands‑on experience with CRM/CDP platforms or loyalty tools (e.g., Salesforce, Insider, CleverTap).
  • Understanding of regional consumer behavior, cultural nuances, and regulatory frameworks.
  • Proficiency with analytics tools such as GA4, Mixpanel or Appsflyer.
  • High proficiency in Microsoft Excel.
  • Familiarity with attribution, app events, and membership lifecycle flows.
  • Bonus: Experience with SEA markets.
  • Bonus: API or technical integration knowledge.

Responsibili...