Remote Bilingual Customer Service Roles
R
Randstad Canada
📍 moncton, moncton parish, Canada
Job Description
Join a new department as a Bilingual Customer Service Representative with Randstad Canada, working entirely remotely. Utilize your bilingual communication skills to assist customers across Canada every day!
In this full-time role, you'll handle a variety of customer inquiries in both English and French, managing 50-60 inbound calls daily. Your expertise in navigating internal channels and CRM systems will help you effectively assist with loyalty programs and other customer needs. Plus, enjoy the flexibility of a rotational shift schedule planned in advance.
Key Responsibilities:
• Process new and replacement redemption orders promptly
• Route customer inquiries for efficient resolution
• Assist with loyalty points, fraud issues, and navigation
• Maintain detailed records of customer interactions
• Handle approximately 50% French and 50% English calls
Requirements:
• Strong bilingual skills in French and English
• Experience in a high-volume call center
...
In this full-time role, you'll handle a variety of customer inquiries in both English and French, managing 50-60 inbound calls daily. Your expertise in navigating internal channels and CRM systems will help you effectively assist with loyalty programs and other customer needs. Plus, enjoy the flexibility of a rotational shift schedule planned in advance.
Key Responsibilities:
• Process new and replacement redemption orders promptly
• Route customer inquiries for efficient resolution
• Assist with loyalty points, fraud issues, and navigation
• Maintain detailed records of customer interactions
• Handle approximately 50% French and 50% English calls
Requirements:
• Strong bilingual skills in French and English
• Experience in a high-volume call center
...