Remote Bilingual Customer Support Systems Specialist (English/Spanish) - LATAM
Valatam
📍 Caracas, Capital District, Venezuela
Job Description
About Valatam
We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.
About the Role
We are seeking a full-time Customer Support Systems Specialist (Intercom Owner) to fully own and optimize the customer support ecosystem through Intercom. The position requires a professional who can manage live support escalations while also designing, building, and improving workflows, automations, and AI-driven systems to reduce manual workload and elevate the user experience.
The ideal candidate combines strong written communication skills with technical confidence in help desk automation tools and a systems-thinking mindset.
This is a full-time position (40 hours per week) for candidates in Venezuela,...