Remote Customer Service Representative
T
TEKsystems
📍 Cedar Rapids, IA, United States
Job Description
We are hiring Customer Service Representatives to provide high-quality support in a fast-paced, 24/7 call center environment. In this role, you will assist customers with account inquiries, billing, service setup, and general support while delivering a positive and professional experience.
This is a great opportunity for entry-level candidates who are tech-savvy, customer-focused, and comfortable multitasking across multiple systems.
Key Responsibilities
+ Handle inbound calls, chats, and emails in a professional and timely manner
+ Assist customers with:
+ Billing inquiries and payments
+ Service sign-ups and account updates
+ General account and service questions
+ Promote and upsell service offerings when appropriate
+ Navigate multiple systems and applications to access customer information
+ Document customer interactions accurately and thoroughly
+ Analyze issues and provide solutions bas...
This is a great opportunity for entry-level candidates who are tech-savvy, customer-focused, and comfortable multitasking across multiple systems.
Key Responsibilities
+ Handle inbound calls, chats, and emails in a professional and timely manner
+ Assist customers with:
+ Billing inquiries and payments
+ Service sign-ups and account updates
+ General account and service questions
+ Promote and upsell service offerings when appropriate
+ Navigate multiple systems and applications to access customer information
+ Document customer interactions accurately and thoroughly
+ Analyze issues and provide solutions bas...