Remote Customer Success Manager at Intiveo
T
TryApplyNow
📍 vancouver, metro vancouver regional district, Canada
Job Description
Elevate client relationships as a Remote Customer Success Manager with Intiveo. Drive customer adoption and retention with your SaaS expertise in this hybrid role based in Canmore.
Intiveo is seeking a mid-level Customer Success Manager to enhance our retention and expansion initiatives. Your responsibility will involve managing the Value Exchange Model and ensuring clinics achieve their desired outcomes. Utilizing platforms like Salesforce and Zendesk, you will coordinate customer satisfaction reviews and upselling initiatives, while maintaining measurable growth in retention rates.
Key Responsibilities:
• Manage the Value Exchange Model to drive customer success
• Lead structured customer satisfaction review calls
• Generate advocates for product testimonials and referrals
• Own the renewal process for your client portfolio
• Collaborate closely with Onboarding teams on feature rollouts
Requirements:
• 3+ years in SaaS Customer Success roles
• Proven his...
Intiveo is seeking a mid-level Customer Success Manager to enhance our retention and expansion initiatives. Your responsibility will involve managing the Value Exchange Model and ensuring clinics achieve their desired outcomes. Utilizing platforms like Salesforce and Zendesk, you will coordinate customer satisfaction reviews and upselling initiatives, while maintaining measurable growth in retention rates.
Key Responsibilities:
• Manage the Value Exchange Model to drive customer success
• Lead structured customer satisfaction review calls
• Generate advocates for product testimonials and referrals
• Own the renewal process for your client portfolio
• Collaborate closely with Onboarding teams on feature rollouts
Requirements:
• 3+ years in SaaS Customer Success roles
• Proven his...