Remote Escalations Engineer - Networking & M365 Security

A U.S. based IT services company is seeking a Service Desk - Escalations Engineer to provide essential support in troubleshooting complex technical issues. This remote position requires strong skills in networking and Microsoft 365 security policies. The ideal candidate will have prior experience in service desk operations, excellent problem-solving capabilities, and a focus on customer service. The role includes a range of responsibilities from handling service desk calls to collaborating with IT teams for seamless issue resolution.
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