Remote & Field Service Tech Support Manager

We are seeking a highly organized and technically skilled Technical Support Manager to lead a team of engineers to successfully support our material handling systems customers both remotely and on field service needs. This role combines technical troubleshooting, case project coordination, and customer relationship management to ensure alignment between the company and customers’ expectations.**Key Responsibilities** Maintain excellent communication, leadership, and problem-solving abilities with customers regarding technical issues, timelines, and service outcomes.Ability to identify, align and manage skills and development target goals.Maintain detailed scope, budget, project records, service reports, and technical documentation per customer’s requirements and contracts. Analyze support metrics to identify trends, improve processes, and implement changes that enhance performance and customer experience.
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