Position Overview
The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.
Key Responsibilities
Respond to and resolve a high volume of IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting.Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management.Utilize and contribute to the internal knowledge base for common issues and solutions.Create, update, and close support tickets in the IT ticketing system, ensuring accurate documentation of all issues and resolutions.Provide excellent customer service with a positive and professional attitude.Troubleshoot...