Remote IT Support Apprentice - 1st Line Tech & Training

Skern Training in Harrow is seeking a dedicated individual for their 1st line remote support team. In this role, you will be responsible for assisting clients with their IT systems remotely, utilizing email, phone, and live chat.

The ideal candidate will have good customer service skills and some knowledge of IT, with training provided in Information Communications Technician Level 3. This role involves call handling and maintaining accurate records of client interactions.