Remote IT Systems Engineer – First-Contact Support

InfoHedge Technologies LLC in Morong, Philippines, is seeking a Systems Engineer to provide first-contact technical support for clients. The role involves troubleshooting issues via phone, email, and chat, while maintaining a focus on excellent customer service.

Ideal candidates will have 2-3 years of IT support experience and familiarity with ticketing and remote support tools. A strong emphasis on communication skills and a desire to learn are essential for success in this position.