Remote SaaS Customer Success Ops Lead – Onboarding & Scale

Pearl is seeking an Operations Project Manager to support their Customer Success team. This role involves managing onboarding, support workflows, and maintaining operational integrity as the company scales.

Key responsibilities include overseeing the Customer Success inbox, driving the execution of implementations, and creating help-center documentation. The ideal candidate will have 5–8 years of experience in operations within SaaS or similar environments, proficient in Google Workspace and skilled in customer communication.