Job Description
Job Description
Job Descritption
Taking ownership of customer issues reported and seeing problems through to resolutionFollowing COMPANY’S standard procedures for proper escalation of unresolved issues to the appropriate internal teamsResearch and identify solutions to solve the issuesDiagnose and troubleshoot technical issues.Ask customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsProperly escalate unresolved issues to Service In-charge / Service ManagerProvide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure the...