Remote Technical Support Representative
C
CONTACTMONKEY
📍 calgary, ab, Canada
Job Description
Deliver exceptional customer service as a remote Technical Support Representative for ContactMonkey, covering the Pacific Time Zone. Resolve queries and collaborate with teams to enhance client experiences.
ContactMonkey is seeking a skilled Technical Support Representative with a focus on client satisfaction. In this remote role, you will troubleshoot product issues, particularly related to email platforms, while working with engineering and product teams. Your expertise in SaaS environments will drive continuous improvement in the support process.
Key Responsibilities:
• Respond to inquiries via Zendesk with quick resolutions
• Collaborate on process improvements and share insights
• Build rapport with clients, ensuring positive service
• Share knowledge widely to enhance team efficiency
• Document issues and trends for data-driven decisions
Requirements:
• At least 1 year in Technical Support or Customer Service
• Excellent communication of complex tech...
ContactMonkey is seeking a skilled Technical Support Representative with a focus on client satisfaction. In this remote role, you will troubleshoot product issues, particularly related to email platforms, while working with engineering and product teams. Your expertise in SaaS environments will drive continuous improvement in the support process.
Key Responsibilities:
• Respond to inquiries via Zendesk with quick resolutions
• Collaborate on process improvements and share insights
• Build rapport with clients, ensuring positive service
• Share knowledge widely to enhance team efficiency
• Document issues and trends for data-driven decisions
Requirements:
• At least 1 year in Technical Support or Customer Service
• Excellent communication of complex tech...