Representative, Customer Experience (1st Shift) - Remote
APL Logistics
📍 Scottsdale, Arizona, United States
Job Description
OVERVIEW:
The Representative, Customer Experience Supports day-to-day program execution and improvement. Supports customer requests and related developments in processes. Raise issues with senior colleagues/ managers where necessary. The Representative owns and manages the customer account and the liaison between all business units and customer. Raise issues with senior colleagues/ managers where necessary. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.
RESPONSIBILITIES:
Program Support Customer Engagement
Execute day-to-day tasks for customer programs to meet KPIs.
Lead customer calls and provide tracker of ongoing tasks.
Support ad-hoc customer queries.
Support suggested process improvements, based on customer requests and ensure the improvement outc...