Requirement of Client Services Executive
Cogniter Technologies
📍 chandigarh, chandigarh, India
Job Description
Skills
IT Support Engineer (L1/L2)
Location: Chandigarh, India (On-site)
Experience: 2–5 Years
Employment Type: Full-Time
About the Role
Cogniter Technologies is seeking a proactive and customer-oriented IT Support Engineer (L1/L2) to join our growing IT team. The ideal candidate will be responsible for ensuring the smooth operation of end-user systems, applications, and IT services by delivering timely technical support and effective issue resolution.
This role requires strong troubleshooting abilities, excellent communication skills, and a commitment to providing high-quality support within a structured, SLA-driven environment.
Key Responsibilities
Level 1 (L1) Support
Respond to user support requests via phone, email, chat, and ticketing systems within defined service levels.
Perform first-level troubles...