Job Description
Job Description
We are seeking a highly organized and customer-focused Reservation Manager to join our team in Mövenpick Waterpark Resort & SPA Soma Bay. In this crucial role, you will oversee all aspects of our hotel's reservation process, ensuring seamless guest experiences from initial inquiry to arrival. As a key member of our management team, you will be responsible for optimizing occupancy, maximizing revenue, and leading a team to deliver exceptional customer service.
- Manage and oversee the entire reservations department, ensuring efficient operations and high-quality customer service
- Develop and implement strategies to optimize occupancy rates and maximize revenue
- Lead, train, and motivate the reservations team to meet and exceed performance targets
- Monitor and analyze reservation trends, providing regular reports and insights to senior management
- Collaborate with sales, marketing, and front office teams to ensure cohes...